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At Vinix Infotech Pvt. Ltd., customer satisfaction is our top priority. However, due to the nature of our digital services and software development projects, refunds are handled under the following terms:

1. Eligibility for Refund:

• Refund requests must be made within 7 days of purchase or contract signing.
• Refunds are only applicable if the service or product has not been substantially delivered or started.
• No refunds will be issued for services that have already been fully delivered or customized as per client requirements.
• Refunds will not be provided for change of mind or if the client decides not to continue after work has started.

2. Refund Process:

To request a refund, please contact us at connect@vinixinfotech.com with your order or contract details.

Once your request is received, we will review it and notify you of the approval or rejection of your refund within 7 business days.

If approved, the refund will be processed within 14 business days using the original method of payment.

3. Partial Refunds:

Partial refunds may be granted in certain cases at our discretion, especially if part of the service was delivered.

4. Cancellation Policy:

Clients may cancel services before commencement without penalty. Once work has begun, cancellations may be subject to fees to cover work already completed.

5. Contact Us:

If you have any questions about our refund policy, please contact us at connect@vinixinfotech.com.

Last updated: May 28, 2025